Job Description
The SS is the person who is the second point of contact in all service requests if escalated from the ST. The SS reports to the service Network Operations Center (NOC) from a single location, but may travel to a different NOC location and will travel to customer sites to resolve network and PC issues. This position reports directly to the Support Administrator. The SS may have other duties assigned by the Vice President of Operations that are not listed below.
Duties and ...
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